Support
We're here to help you and your team get the most out of Ignited Trades.
Contact us
Email our support team and we'll get back to you, typically within one business day.
support@ignitedtrades.comQuick answers
How do I sign in?
Use the account your company set up on Ignited Trades. You can sign in on the iOS app or on the web at ignitedtrades.com/app. Your login and data are the same in both places.
How do employees join their company?
Ask an admin at your company for your Company ID or an email invite. In the app, choose "Joining a company? Enter your Company ID," and your request goes to an admin for approval.
I forgot my password.
On the sign-in screen, use Forgot password? to get a reset email. If you don't receive it, check your spam folder or contact us and we'll help.
How does billing work?
Ignited Trades is a subscription for businesses. A business owner or admin subscribes on the web, and every employee is included — seats are never counted. The owner or an admin can change the plan, update the payment method, or cancel anytime on the web from Account → Billing.
How do I add or remove team members?
Admins manage the team from Account → Manage Team — invite by email or share your Company ID, approve join requests, and remove members.
Where are my favorites and company announcements?
On the Hub (called Home in older versions of the app), the first tab after you sign in. It has your favorites, company announcements and your training, and you can rearrange its sections.
Is my company's data private?
Your content lives in your company's private account and is only visible to your team. See our Privacy Policy for details on how data is stored and handled.
Still need a hand? Email support@ignitedtrades.com. See also our Terms and Privacy Policy.