Privacy Policy

• Account and profile information: business name, your name, email address, optional phone number, role, and profile photo.
• Content you provide: documents and files you upload, training and curriculum materials, knowledge entries, standard operating procedures, tool and metrics records, time-off and benefits information you enter, and messages you send to the AI assistant.
• Billing information: subscription plan and status, and billing identifiers from our payment processor. Payment card details are collected and processed by Stripe; we do not receive or store your full card number.
• Usage and device information: log data such as IP address, device and browser type, pages and features used, and timestamps.
• Notification tokens: identifiers used to deliver push notifications to your device.
• Cookies and local storage: used to keep you signed in and to operate the Service.

• To provide, maintain, and secure the Service and your account;
• To power features you request, including AI-generated responses and search over your content;
• To process subscriptions and payments;
• To communicate with you, including account, support, and service messages, and to send push notifications;
• To monitor, troubleshoot, and improve the Service and prevent abuse; and
• To comply with legal obligations and enforce our terms.

When you use AI features, the relevant content you provide is sent to third-party AI providers (such as Anthropic and Voyage AI) to generate the output or search results you request. We use these providers only to deliver the features you use.

We do not sell your content, and we do not use your business content to train our own models. Under our agreements with these AI providers, your content is processed to deliver the requested output and is not used by them to train their models.

We do not sell your personal information. We share information only as described here:

• Service providers (subprocessors) that help us operate the Service, including Google Firebase and Google Cloud (hosting, database, file storage, and authentication), Stripe (payment processing), Anthropic and Voyage AI (AI processing), and Apple and Google (push notification delivery);
• Within your business account: administrators and, where applicable, team members of your business may access content and data in that account according to their roles;
• Legal and safety: when we believe disclosure is required by law or legal process, or is necessary to protect the rights, property, or safety of Ignited Trades, our users, or the public; and
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

The Service is hosted on Google Cloud and Firebase infrastructure, primarily in the United States. Access to your business data is scoped per business and enforced through authentication and server-side security rules. We use encryption in transit and apply reasonable administrative, technical, and organizational safeguards to protect your information.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

We retain your information for as long as your account is active and as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When you close your account or request deletion, we will delete or de-identify your information within a reasonable period, except where we are required or permitted to retain it. Residual copies may persist in backups for a limited time.

Depending on your location, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. You can update much of your information in the app, and you can request account closure or exercise these rights by contacting us. We will respond as required by applicable law.

If you are an employee or member of a business account, please direct these requests to your organization, which controls that account.

The Service is intended for businesses and is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps.

If you access the Service from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.

We may update this Privacy Policy from time to time. If we make material changes, we will update the date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect means you accept the updated Policy.

Questions about this Policy or your information? Contact us at support@ignitedtrades.com.